Job Title: Back Office Executive (Fresher Role)
📍 Location: HCLTech, Hyderabad Office
🏢 Department: Customer Success, Service & Operations
🕒 Employment Type: Full-Time, Permanent
🎓 Eligible Batch: 2023 / 2024 / 2025 (Non-Technical Graduates)
Salary: 2.25-2.5 Lacs P.A.
Experience: 0 years
Job Overview
HCLTech is inviting fresh graduates from non-technical backgrounds to begin their career journey with us as Back Office Executives.
This role involves managing back-end operations, handling customer communications, and ensuring seamless support for internal and external business processes.
Key Highlights
| Category | Details |
|---|---|
| Job Role | Back Office Executive – Non-Voice / Non-Technical |
| Work Location | HCLTech, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad |
| Work Mode | Office-based (Work from Office Only) |
| Shift Timing | 24/7 Rotational Shifts |
| Week Off | Any 2 days (not fixed to Saturday/Sunday) |
| Eligibility | Only Non-Technical Graduates (BBA, B.Com, M.Com, MBA, BA, BMS, B.Sc, BFA) |
| Ineligible Streams | B.Tech, BE, BCA, B.Sc IT, or any Technical Degree |
| Proximity Requirement | Candidates residing within 20 km from office location preferred |
| Batch Eligible | 2023 / 2024 / 2025 Pass-outs |
Key Responsibilities
- Handle customer queries efficiently through email and chat support.
- Provide timely and effective solutions to ensure customer satisfaction.
- Maintain accurate records of communication and issue resolutions.
- Develop and demonstrate strong communication and analytical skills.
- Collaborate with team members to improve service delivery and workflow efficiency.
Required Skills & Qualifications
| Skills / Attributes | Details |
|---|---|
| Communication | Excellent verbal and written English communication skills |
| Education | BBA, B.Com, M.Com, MBA, BA, BMS, B.Sc, or BFA (Non-Technical only) |
| Technical Skills | Basic knowledge of MS Office, Excel, and email handling |
| Attitude | Positive mindset, adaptable, and willing to work in shifts |
| Experience | Freshers are welcome (0–1 year experience accepted) |
What We Offer
- 💼 Competitive Salary Package
- 📈 Career Growth Opportunities within HCLTech
- 🧠 Comprehensive Training and Mentorship Programs
- 🌐 Exposure to Global Clients and Processes
Role Details
| Role Category | Back Office Operations |
|---|---|
| Industry Type | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time – Permanent |
| Preferred Key Skills | Back Office Operations, Communication (Written & Oral), Customer Support, Non-Voice Process, Backend Operations |
